Bonneville America Forums Forums Off Topic Discussion Forums Lounge Corbin customer service

I ordered a back rest for my Corbin seat. I got an email just a little while ago telling me they where shipping it in a few days via FedEx. Well, FedEx around this area takes at least 2 weeks to show up and I am leaving on a 5,000 mile ride before that. I responded to the email stating this, and walla, 14 mins later I get an email from them saying they will ship UPS tomorrow. They are a bit spendy, but I have to give it to them for customer support and promptness.

BTW, if someone sees an old bald fart riding a blue BA through Utah, CO, NM, TX, AZ, NV and is packed to be making a longer run, it may be this old fart taking three weeks vacation. Begining on Sept 29

I am SO jealous

Have a GREAT time!

I guess you're one of (us) lucky ones. Their customer service reportedly runs hot or cold.

If you get deep into Texas let me know, will take you to lunch.

Corbin has a customer service department? Well I'll D@mned who would have known

I have heard that sometimes Corbin doesn't respond too well, but here is the email(s) I had today with them (read bottom to top):

wow!!! I sure didn't expect a response so fast!! Thank you, great customer service. I would rather have it shipped UPS please.

Again, thank you for taking the time and attention to this for me.

Jack

Rocio Vega wrote:

> Jack, It didn't ship out today. I'll ship out tomorrow 9/20 I imputed a note specifying to ship UPS not FEDEX. or you rather pick it up.. Let me know so I could hold the order.
>
> Thanks.
> Rocio
>
> At 04:12 PM 9/19/2006, you wrote:
>
>> I wish I had known this was going to ship FedEx. It will be at least two weeks before it gets to me. UPS delivers quickly to this area. If possible, please ship UPS, if not, well I guess I will have to take the 5,000 mile trip without it
>> If I had known I would have had made other arrangements even if it would be me riding the 6 hours one way to pick it up.
>>
>> Rocio Vega wrote:
>>
>>> Hi Jack,
>>> Thanks for your interest in our products.
>>>
>>> I received the order you placed online for a 02-S backrest. I have this item in stock and I will ship this out from CALIFORNIA within the next days. I will process your order for the BACKREST to be done in BLACK LEATHER IN THE SEATING AREAS, BLACK SIDES, & BLACK WELT CARBON FIBER PLATE today.
>>>
>>> The total price for your order is approximately $266.33 including FedEx service.
>>>
>>> Thanks for ordering and have a nice day.
>>>
>>> Warranty:
>>> Basepan, foam and hardware of Corbin saddle is warranted to the original owner for life. Cover materials and workmanship warranted for one year. Corbin saddles require a break in period of approximately 2000 miles. The seat feels firm initially, but with use will break-in to conform to the individual. Product will only be authorized to be shipped back, freight pre-paid, for refining of shape or to replace / rectify defective parts. In cases where the rework requires a new cover, a recover charge will be applied. Under no circumstances will cash or credit refunds be offered. All goods being handled for customer service consideration purposes must be accompanied by a Corbin invoice and a Return Material Autorization Number (RMA).

satxron
I will be somewhat near San Antonio when I get to the far side of my trip in Burnet. If I decide to take the lower end on my return trip I will try and get in touch with you. Might be I owe you a lunch though!