Make copies of all correspondence. If no results from the first letter, get a lawyer to write the letters, they do know the correct buttons to push. make sure the lawyer has experiencein this type of case, you dont wont one who is learning on the fly.

Our Liberties We Prize and Our Rights We Will Maintain If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and will never be.----Thomas Jefferson