My Corbin gunfighter arrived today. I unwrap it, take out to put it on. Then I notice that the stitching is subpar, a seam is not tight and there is space and I can see in. So, I call Corbin. First, they want me to send them a pic, I have no digicam, so no go. They want to be sure it wasnt damaged in transit. I tell him ( again ), its the stitching. After a couple circular moments ( 5 to 10 mintues ), he finally gets it. I want the seat replaced, they want me to send it, I ask for a credit for the cost of sending as I believe it is completely wrong for me to pay extra for their mistake and poor craftsmanship. They balk at that and want to pick it up. I tell them fine, but I am not going to spend the day waiting for someone to show up, they have to go to the back door and it will be sitting out for them. Okay. So, I am told it will take four days to ship back, a couple of days to analyze whether it is defective and can be fixed or whether a new one needs to be made to replace it ( and how long will it take to make it again? A couple of weeks ? ). Then four or five days for return shipment. This should be no question asked service, not the mess around I have had to fart ( fiddle ) with. Then, the issue of time. I want it now, to ride, they seem to have no clue that time is part of service. This is type of BS that I get sick of with companies that carry a certain level of arrogance that seems to miss the point that customers are won on service, not simply the best product. I will find it interesting as to how they resolve this. They boast of how tops they are, but this seam was obvious, it should have been caught before shipment. This should have been a no question asked deal. Send it, on our tab. We will replace it or fix it to be perfect. They didnt even come close to that level of professionalism or service.
