To tell you the truth, i think Marnie IS the good in whats good about that place. i've ordered a number of things from them, and when i've dealt with her it's always been great. fast shipping and low shipping prices. But i've dealt with others there too and the prices/service weren't as good. Just talking to her on the phone you can tell she's a very nice person who's genuinly concerned with you and your order. the other people i've talked to there were no different than any other place and didn't seem concerned about anything but what time they get off work just like employees most anywhere. I really thing she is what makes that place special. And i believe it's because her and her husband are the owners, which i'm not 100% sure of but i thinks thats the sitch. owners always have a lot more interest in customer satisfaction obviously.