I understand frustration. However as Ma's is just off (1 mile) the route I take once or twice a year, I have stopped in a few times. In my opinion they have a well run small business. The staff is very knowldgeable about all things Triumph and are always cordial when I stop in. I have purchased products in person and on-line. The only times on-line has taken extra time was beyond their control. The timing and my travel plans are such that I will be there again this coming Saturday.
I only wish they were located closer than 1,100 miles from where I live. Sorry your experience hasn't been better.
JH
