Just sent this.
The tires on my '03 Triumph are soon to be replaced. A friend of mine
recently bought a set of tires, tubes and rim strips for his Triumph
from you. When he got them, the valve stems on the tubes were damaged
and one of the tires was over a year old.
He attempted to return these defective/outdated items and you made him
pay return shipping and charged him a restocking fee. Now, this tells
me a few things about your company:
1. You feel your customers should accept and pay for any damaged goods
you might decide to send them.
2. When someone does decide to return unusable items to you, you just
put them back on the shelf and ship them to the next poor sap who
orders from you.
3. You are either so arrogent or so ignorent that you don't care how
badly this sort of treatment might upset your customers.
Are you not aware of how competitive the motorcycle aftermarket business
is these days? Are you not aware of how fast and far news travels these
days when you cheat a customer? Even if you learn from this experience
and start dealing with defective returns in a more appropriate manner,
it is too late to win back some 1400 potential customers who have heard
about this incident and moved you to the top of their collective dis-
qualified vendor lists. I know for certain that at least 5 people plus
myself will be buying tires in the very near future, fromsomeone else.
