Email sent....
To Whom it may concern,
I was just made aware of your treatment of a member of our board,
www.bonnevilleamerica.com (as were the rest of the hundreds of members)
Restocking charge for defective equipment your ship??? What a great racket! How many times do you need to resell that item before it's paid for! Further selling tires that are 14 months old is, in my opinion, both unsafe and unscrupulous!! If my bike had sat unused for that long I would be checking the tires for dry rot and replacing them!
In this day of email, internet, and forum web sites such as ours, good news and customer service travels fast, bad news and horrid customer service travels even faster!
We make it a practice to report on those companies who treat us well, and many will shop there.
We also make it a practice to report on those who treat us poorly or worse, as in your case, just plain rip us off!
Obviously the date stamp on the tire shows that your inventory is not moving that quickly...with continued customer service as you have demonstrated, I expect it will sit there just a little longer.
I will not be using Motorcycle Pro Shop for any of my future purchases, and I will be sure to tell others to do the same!
Sincerely,
Rob Johnson
