I have NEVER had a problem with ordering or receiving parts from Newspeedmaster.com (same company), and I'll bet dozens of folks on this site can say the same. If there's anything not right, then my bet is that Brent doesn't know about it to fix the problem.
There's a posibility that he may be out of town or on vacation. Keep trying to reach him.
Sorry about your dificulties. That's not the usual experience with that company.
