Bonneville America Forums Forums Off Topic Discussion Forums Lounge Cycle Stuff USA buyer beware!!!

Chris,

Wrote the following and the owner responded with thanks.

Hello Joe,

Though I didn't write a letter like some of the boys from www.bonnevilleamerica.com.com, be assured, my attitude was one with them.

In the same regard, since I have already heard of your personal and rapid response to remedy the problem, your back in favor. Just thought you might like to know. Will seriously consider you for future business.

Respectfully
ed

cool note, ed...good on ya for it...i need to get one off too to follow up.

Well seeing how the members on this board act I am happy to be joining your group.

I am new to riding motorcycles and am having a great time with my new America (gry/silver).

One of teh reasons I sought out a group like this was to see where to go for the right gear (looking to get a tach on the bike first...)

Ill check out Brent's site and will be steering clear of Cycle USA...

After sending a "follow up" email thanking him for his attention to your issue, and stating that due to HIS involvment I would consider Cycles USA for future purchases...

I got an Email from Joe expressing his thanks and appreciation for the feedback to them....

I've got to give him credit HE (the president of the company) is taking this seriously and has been involved with solving the issue!

I know were all SPOILED ROTTEN by Brent and Newspeedmaster.com, and Ed at fasteddysports.com at because THEY are so involved with us and our transactions with them...and some of the other "specialty" venders we deal with...

but in the rest of the world, IE Big impersonal suppliers, it's refreshing to see some one HIGH UP take responsibility AND CORRECT the problem!!

Everybody makes mistakes...it's how they resolve those mistakes that I feel make or break them!!

Granted we did all (six or more of us)send them an email expressing our dissatisfaction with the treatment of one of our oun (great plan by the way) but he could have blown us off....

He choose to resolve it quickly and took the time to respond to each of our emails...quodos!! to Joe!

As long as the mistakes are few and far between

Here Here, and hats off to Cycle Stuff USA, for putting it right... Even though I was across the pond I was happy to assist. It makes a difference if we all stick together..

I think alot more than 6 of us e-mailed them. I did, and
also sent them a note after the problem was resolved. This
guy replied, and thanked me. That's more like it!

Charlie