Problem for Triumph in taking this direction is that it won't work for them.
Harley only sells essentially two bikes...Sportys and big twins....every models is a variant.
Triumph are trying to attract a wide range of motor cyclists with tastes running from racer through adventure bikes to custom.
Over here these are very different sorts of people...if you cater to one, you've lost the others.
And you have to be very good at image and at service too.... when I go in my HD shop I'm treated as an honoured guest......staff are knowledgeable and the coffees good.
In my local Triumph shop, its a multi franchise..I know more about the Triumphs they're selling than their salesmen do.
The coffee machine is broken and its nobody's job to fix it.
Doesn't inspire confidence, or even the wish to be there...just the desire to out as soon as possible......
Al
