I feel like my dealer ripped me off on a tire swap. Their posted rate is $98 per hour.
I stopped in a couple weeks and asked the service guy the cost to remove and replace the tires on my bike if I brought the bike and the new tires in. He said about $100. No appointment necessary.
When I brought the bike in on Saturday morning he said they weren't doing any services that day because of their "party" (found out later they had an open house at 3pm), but I was welcome to leave the bike and tires there and he would get to it first thing Tuesday. I asked again on the price and this time he said $120.
On Tuesday, after not hearing from them all day, I gave them a call at 5pm (they close at 6). He said he was just finishing up and about to call me. I get there at 5:30 and the bike is ready, but now the price is $180. When I mentioned he told me two different prices earlier he said that $100 was for the wheels off the bike (not what he originally said) and that he mistakenly said $120 and must have been distracted because of the party. I'm not buying it.
He said the invoice would break down the time and cost. Though all it basically had was "Tire R&R - $170" and "Parts - $10". No idea what parts they needed and no mention of actual time.
By the way, when I picked up the bike he and another service guy were the only people around. No one in the sales area, though the doors were open.
Was I ripped off?
