I agree about being upset at some embellishments but I also agree that communication is the key. It doesn't take much to slap up a notice that business would be closed for a few days. I also agree that family should come first and a death in the family (especially mom) is more than ample excuse or reason for a short delay. In my case I know I would not have been nearly as angry had I not been lied to or had I not gotten rude responses. I also remember ordering from catalogs with no idea of turn around times.

I learned all I need to know about life by killing smart people and eating their brains.
Eat right ,Exercise ,Stay fit, Die Anyway!