A little long-winded there Clide. Business slow?
I think you could have made your point in far less time - with a simple explanation of your mothers passing (sincere condolences BTW), an apology and a query whether Karl is satisfied with his purchase.
We're a good bunch around here and have a reputation for spending far too much on our bikes. No vendor (except eddy

) is perfect, so if you run a stand up company, we won't hold a grudge.
Now it's my turn to complain; How about listing some dimensions for the soft sided coolers listed on your site?
