BonnevilleAmerica.com
Karl Ehlers & Robert Wade,

I am writing to you in response to your posting on BonnevilleAmerica forum on Jan 5, 2013 about our company. Since I do not ride a Triumph and have not visited your site before, somehow I accidentally stumbled upon your post. I feel you have exaggerated your “story” because you didn't get your facts correct. I would like to respond to you factually since when I called, you stated to me that “my mothers funeral should not have interfered with business” and hung up on me. If I want to close my business for holidays or any other reason, I can do that.

I'm really sorry you believe you had such a bad experience with us and felt you had to share it with others.

First of all, you didn't order on 1/30/12 (making it seem like it has taken a year to get your products) it was Monday 12/31/12 New Year's Eve! Under normal circumstances we would have shipped Priority Mail on Wednesday Jan 2, and you would have received your order in 2-3 days (Fri 1-4 or Sat 1-5).

You did NOT pay extra for “2-day expedited shipping. We ship priority mail which will reach its destination in 2-3 days, but not guaranteed, and better service than first class handling.

Unfortunately, we were closed from Sunday, 12/30/12 through Sunday, Jan 6 for my mother's funeral out of state. We arrived back home Sunday night 1/6, and your order was shipped on Monday 1/7. Scheduled delivery was Wed 1/9 or Thurs 1/ 10. You received your order on Wed 1/9 so it actually took only 2 days to deliver and a total of 9 days from date of order, which includes 1 Sunday and 1 holiday. To me (and probably anybody else) this is a reasonable time frame. Any time I have ordered anything I have been quoted deliver in 7-10 days minimum and often times 10-14 days.

As for calling the wrong number, I'm not sure how you obtained the “direct number” you called since it is not on our website, but our “toll free” number is. That was not our fault, but your rantings made it somehow seem like it was. Who would call a toll number when a toll-free number is available??

I believe your post to “Beware” was unreasonable and unfair to our business. If we had not been a reputable company and been fair to our customers, we would not have been in business for the past 30 plus years. We purchased Cycle Crafts from the previous owners 10 years ago (not 4) and merged it with our existing company both of which have 30 plus years experience.

By using wrong dates and calling wrong numbers, your posting has portrayed a very poor biased picture to all of your “followers” as to how your order was handled. If you had a complaint, you should have called us!

I would very much appreciate it if you would remove your posting so that no further damage can be done.

Thank you for letting me set the record straight.



Dave Good, Owner
Cycle Crafts