Purchased a stereo from cruiser customizing a few months back. Worked fine but the clamps that held the speakers to the bars were chrome plastic and not really up to the job. Sure enough after a couple of months the right hand side speaker clamp broke. Contacted Cruiser customizing- no longer stocked and not really interested was the reply.
Contacted the manufacturer Big bike parts- got e-mail back saying that modified clamps had been designed and would be sent along with a new speaker as got scratched when clamp broke. Also thanked me for the feedback. Three weeks later the new clamps arrived with speaker and a letter apologising for the inconvenience- also would give me 15% discount off next purchase. As the unit was not an expensive model they certainly followed up well and I was impressed. Restores the faith a bit when you do get service such as this.
