Bonneville America Forums Forums Technical Forums Performance Mods Zmilins build *finally started*

I havent ridden since the 200 mile ride I had a few days ago. Weather has been crap. Today is sunny and Karen and I will be heading out for sure. Ill update more on that later.

I did want to take a moment to tell you all about what customer service is.
If you read the first installment of this thread you know how much time I have spent talking to Carlos at TPUSA. One might even say that after wasting that much of their (both Carlos and TPUSA) time the least I could do is spend a few bucks there. With most places that is where it stops. Maybe a few more emails or conversations about some assembly questions but at some point most places start to get short. Once they have your money thats it... deal is done. Not Carlos! No way man!
He has often made the comment "call me after" or "let me know". We have all had someone or someplace say that to us but the reality is we don't usually follow up. Its almost an expectation in todays world.
Nope.... not that guy (Carlos). I think if the situation was a little different he'd probably be calling me every day! :thumb up:

He took the time to read through this whole thread and get a feel for how the build was progressing.
He has talked me through the issues (not many issues, more concerns on my part) and what I have learned is that EVERY THING he has said to me has been dead on! No joke!
He views every customer not just as a customer he sold parts to but more as his very own build. He wants the build to be as good as it can possibly be and is willing to spend the time on the phone with you (he likes the phone more than email).
What I like most is the step by step approach he takes. That is a bit odd for some, it has been for me, as most places will give you a list of things to try and just let you go at it. He has leaned over the years that for every change there is a result that guides you to the next. If you don't follow that path you wind up someplace completely different.

I gotta tell you... I strongly and highly recommend TPUSA and Carlos to anyone that intends on doing anything performance based. Ill also warn you... You better be ready to be supported in way you never have before. This also means you need to change your mindset and check your ego (I had to). If you can do that Il know cause of that shiteating grin you'll have.