Sorry to hear of the way Procom craps on a customer Jim. I would want to believe that your introduction of them to this forum in the early days sold some additional units to begin with, not to mention that you logged your complaint long before the warranty was up. And now to have a company of that size nickle and dime you, with what is possibly an illegal fulfillment of warranty is disappointing. Mr W had all the time in the world when you were on the buying end, & now he sloughs you off to a hatchet man.
(cough) weasel (cough)
I'm reminded of Dell & Packard Bell in the early days of personal computers. Dell, in their early years , offered customer service that was 2nd to none. If you had a problem, a shiny new part or what have you would be bangin on your door in a day or three. I do strongly believe that level of service (then) was key to their current X large chunk of the market segment. Packard Bell, well, if one knows the name, they know the story and the resultant early flame out.
Ya reap what ya sow, Wesly da Weesil
