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What I think you are not taking into consideration is the fact that this started with a phone call.
If someone called me and said "I wrecked my bike and I need an estimate how much would it cost?" I would reply 2 hrs.
And therein lies the rub, I believe. If I called and someone just gave me a flat answer "without seeing the bike" I'd probably be a bit put off as well. If, however, someone told me, "It could take an hour, or it could take three hours. I'm sorry but I really can't say until we see the bike firsthand, but the average is approximately two hours", then I'd be OK with that answer.
Sometimes it's what you say, sometimes it's how you say it, and sometimes it's a little of both.
Word!
Black '07 Speedmaster FTW!
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