Wow, I'm really amazed at how long this thread has lasted. Interesting! Obviously I'm not the only one that is upset by the way dealerships (and independents) treat there customers.
Quote:
What I think you are not taking into consideration is the fact that this started with a phone call.
Actually, the "fact" is that it WAS NOT a phone call. I went there in person, and this manager never even asked me how bad an accident it was. It was a flat 2 hours, regardless!
Quote:
All I am trying to get someone to see is that this guy threw in the towel and bad mouthed this dealership before really giving them a real chance to prove to him that they arent out to screw people over.
Well, Iron Curtain, I am "this guy", and I was there. You, on the other hand, were not! And I did not "throw in the towel". I have been dealing with this dealer since they took over the Triumph line, have bought many parts and assessories there, etc. The thing that ruined this relationship was the attitude! So how you run your independent shop is your business. But I have noticed that you still have not told anyone where your shop is, or the name of it. Perhaps if others reading this had this info and now know how you feel about the dollars, they, like me, would also be looking for a new shop to deal with!
