Wendy loves her Hagon shocks, fortunately I never dealt with the Hagon rep but I dealt with Bella Corse and gave them my riding conditions and average weight that her bike would be carrying and he fix me right up with a good set of shocks. I don't know if that would or would not have been the case if I had dealt with the Hagon rep though. It does make sense to me that it would be the reason others seem disappointed in Hagon though. As to being subjective, I do think to a certain extent it is subjective as a desired ride to one is not the desired ride to another. Some may want a stiffer ride than the next person. That isn't to say you can't go too far one way or the other.

I learned all I need to know about life by killing smart people and eating their brains.
Eat right ,Exercise ,Stay fit, Die Anyway!