Yeah, I went to National after a bad experience with Cycle Gear. I ordered the front tire, was told it would be about three days, I called a week later, no tire. Was told that the manager would trace it. Called a week after that, manager was out of town at district meeting, left no info, tire still not in. I went to Cycle Gear got my deposit refunded, went to National Cycle, ordered tire, had it three days later. Had e-mail conversation with Cycle Gear National HQ as well as with district rep. Told them that they lost me. They seemed upset and said they would notify me about resolution. That was a week ago.