hmmm, never heard a bad word about cost of ownership on them. The new 1300 I think is belt not shaft. 74lbs. of torque at the rear is plenty for a cruiser. lb for lb more than we have. Seems like a lot of bike for around 11k. Maybe the tourer is shaft. Never heard of a shaft failure on one to be honest.
Test rides all seem good by the experts. I am probably wrong.