Thought I'd be the devil's advocate here, just for fun. I totally sympathize with people who are taken advantage of by souless corporate entities. On the reverse side, I have helped my dad run a small, local bicycle shop for thirty years, and let me tell ya, the customers have changed too! Rudeness is the norm, and there are plenty of customers who refuse to be satisfied. My dad also has a small retirement business wherin he travels to small carnivals and flea markets, peddling toys and trinkets for the little kids. You wouldn't believe the theft problem, and if he catches one of the litte devils, the parent throws the toy on the ground and stomps off while loudly proclaiming, "C'mon litle Billy, we don't want none of that junk anyway!"

Fidelis et Fortis