I'll find out this week how good their customer service is - my new Red Wings fit great except were a little tight across the toes. The Red Wing Shoe Store manager told me he could stretch the width there, no problem, come back tomorrow to pick them up. I got them back and the toes are still tight with no change but the heel area is twice as big - feels like I'm swimming in size 13s! Since it was a Red Wing employee who ruined them, I'm hoping they'll exchange the boot for a new set.
They are ****** good boots and I'd hate to develop a bad taste for the company over something like this; would rather become a repeat customer as they have several other styles that appeal to me!
