Ok, so I wear Red Wing boots for work, every day, and I'm pretty rough on them. Water, mud, concrete, drywall dust, whatever, they get beat up. So I've had this pair of work boots for almost a year, and I noticed a while back that on of the soles looked to be coming unstitched at the belting. I go in to the Red Wing store today, and the guy looks at them and tells me I have two options. I can send them back to the factory for a free fix (which will take about 3 weeks), or I can get 50% off the purchase of a new pair. The warranty is one year, but free replacement is only for 6 months. So while I'm deciding what to do, he just says "I'm just going to get you a new pair" and goes to the back. Brings out the identical pair in my size, tells me to put them on and be on my way. No charge, no paperwork, just good customer service. 200 dollar pair of boots, almost a year old, replaced free! Awesome!! I also have Red Wing riding boots, very comfortable and well made. When it comes to boots, this is the only place I will buy from, I went the cheap route before, and it doesnt pay off. I recommend them to anyone looking for high quality footwear, not just because of today, but no matter which Red Wing store I go in, they all seem to go above and beyond to take care of the customer.
