OK, my turn to inject my input. I bought my first Triumph from one of these motorcycle superstores. An 02 Bonnie America. Well, about 2 months after my first service, they stopped selling Triumph. They could no longer get me parts or even do my oil change. So, I found the nearest dealer to me ( 220 miles or so ). Got my buddy and we road up there and I picked up an oil change kit and a manual. Yes, they had one in stock. And if they didnt I would have found a dealer online that I could order one from. See, it seems that someone has their panties in a wad and dont want to take any responsibility for anything. HMMMMM Lets see, if you dont get the results you are looking for in one place, wouldnt you search other avenues out??? Me thinks YES!!!!. So I bought the manual, and kit. Went home and changed my oil. Then when it was due for the valve adjustment, I had the manual and did it myself. Oh, and looked up what filters would fit (online) and picked up some Mobile 1 Bike oil and a filter at the local Honda shop. ( cuz we all know there is nothing special about the Triumph Mobil Oil !!!) All this info was available back in 2002!!!. I have always been the type that if I dont like what I hear at one place, I will find another. Now we have a great Dealer here in Albuquerque. PJ's only sells Triumph and now also sells Ducati. I would trust them to do anything on my bike. ( unlike a lot of dealers out there ) That is why they are rated as one of the tops in the country for both sales and service though. But I still do a lot of the wrenching on my wife's 06 america and my 03 speedmaster anyway. I have fun doing it. And any info that is needed is available any time I need it. If my bike gets screwed up, well then I have to take responsibility, and not try to pass it off as the fault of a dealer that doesnt know ***t. So someone needs to take some responsibility!!!!!
Mark