I bought some pants from RideGear about a month ago. They fit me fine except that the knee armor hung down on my shin, didnt cover my knees at all. Called them up, got an RMA, no problem. Sent the pants back with all the tags, packing, labels, etc. That was a month ago. Still no refund.
What really bugs me though is that I can't get ahold of them to see if they even got the pants back. Their customer service line usually doesn't bother putting you on hold, just tells you to leave a message at the tone, then hangs up on you. Yep, no tone, no message.
I sent them an email and got an automated reply. They gave me a "case number" and said they'd look into it. A week goes by, I send another email, similar reply. They didn't even bother to reply to my third email.
Ok, so I'll open a complaint with PayPal. I spend 15 minutes filling out their forms and typing up my account of what happened, hit "send" and instantly get a reply saying "Sorry, we don't handle this type of problem". Makes me wonder what type of problem they will help you with, if any.
So, I guess I just sit and wait. I keep trying RideGear's phone, but so far no success.
