Quotes from work:
"What part of "NO" don't you understand?"
"I'm 63 years old. I've felt every kind of pain there is and I've decided I don't like it.."
"You want it fixed? We'll fix it. You don't want it fixed? We won't fix it. Fixin' it costs money. Make up your mind 'cause there's other people waiting for us to fix their stuff."
"There's a lot of sadness in the world, seems it's your turn."