Bonneville America Forums Forums Off Topic Discussion Forums Lounge Triumph could learn something about Customer Care

The son and heir took his Ducati 999 in for a service. I got a call from the workshop and the guy said "I've got some bad news about your bike". I said "it's my son's not mine". "Good" he said, "you can tell him his sub-frame has fractured and replacement is about £750 fitted + tax".

He said "Let me make a 'phone call, I'll call you back."

About an hour later he called back and said "I called Ducati and their records show that the bike is 2 years out of warranty. However, due to the nature of the failure they are prepared to supply the part free of charge and pay for the fitting. They said that they would like, with my sons permission, to take the failed sub-frame back to the factory for tests. They also pointed out that the replacement frame was an up-rated version of the original.

The bike was valeted and superbly presented when he picked it up.

Now THAT'S what I call service

And what does this have to do with Triumph?

Can you spell C D I ?

sea dee eye?

From some experiences I've read here, when some of us have had problems Triumph's answer was Frigg Off - or something similar.

My mistake HOW CRAP IT WAS OF DUCATI AND THEIR DEALER !

I spit in their eye............

Triumph isn't replacing CDIs under warranty?

Certainly good of Ducati and the dealer...Im glad your son got his bike fixed.

It woudl also certanily be bad press for Ducati if the owner decided to make it known that the frame on that expensive Ducati was deffective. It would also behoove Ducati to kiss the royal ****** of any customer whose bike might have a deffective frame.

None the less...great service and by the sounds of it a decent dealer!

Neither did they replace air boxes as I think Gina found out !

I'm glad to hear this had a happy ending, Michael. This is excellent service from Ducati.

But, I don't think I'm being naive here when I say that I think Triumph probably would also make the very same decision to cover the cost of repairs in the event of a frame failure of any sort, as long as said frame hadn't been modified through either accident or intent.

However, I doubt even that highly regarded italian firm would feel compelled to replace a C.D.I.unit or a blown out airbox, due mainly to the fact that the latter incident might have been caused(but of course, not necessarily so) by some form of miss-adjustments on the carburators or F.I. unit performed by some unskilled technician or owner, and the former is an electronic unit which are always subject to some form of failure and which is seldomly if ever covered by any vehicle manufacturers once the waranty on the vehicle has expired.

Gina will be well pleased ....and I quote DWIGHT ....." by some form of miss-adjustments on the carburators or F.I. unit performed by some unskilled technician or owner"

Kill Gina --KILL !!!!!

Point taken, but I was still impressed as the dealer took the initiative and didn't need any threats or prods.

Notice if you will how I so strategically gave myself "an out" there Michael when I said "but of course, not necessarily so" in the above.

(and so....DOWN GINA, DOWN!!!...DON'T KILL ME!!!...PLEASE!!!)

My exploded airbox was replaced, slightly out of warranty.

"What about the one on your bike!"

I've got a few beers in me as well, but I don't get it????
English humor maybe?

Uncle Charlie

Yup....old farting joke..........

No offence intended ........

None taken.

The Z3 series BMW's have issues with their sub-frames coming unwelded. The spot welds at the rear of the car in the trunk and just above the rear axle separate on about 20 - 25% of these cars, because these welds break under the dynamic stresses of driving. The fix is somewhat expensive, needless to say, and to date, BMW has never acknowledged that this obvious design and manufacturing defect even exists in spite of numerous complaints and evidence up the kazoo. My own car, knock on wood, is so far unaffected, but I inspect this area often just in case. A class action lawsuit is being discussed amongst Z3 series owners, but I haven't heard much lately about how far it's progressed.

So, dear friends, Triumph appears not to be the only company not to pony up to their responsibilities - in my opinion.

And it's too early in the day for me to get riled...and by the time I get back from work I'll not give a monkeys....

A monkey's what????