Rude ain't got nuttin' to do with it. Those incompetent wrenches could have got me killed when they failed to put the right front caliper bolts on more than 3 threads in. When they fell out 3 miles down the road on one of the busiest streets in Tucson during rush hour, it was all I could do to get the bike safely off the road when I pulled in the front brake lever and it bottomed out against the grip and the bike didn't slow down much less stop. Nope, calling them wankers is giving those (*&$*^%#*& less than they deserve.