I think the primary difference is that you just whine about something that happened years ago and he's giving specifics about something currently happening. Maybe you should type up your entire version of the story and every time someone asks about another vendor, post that as a reply. Then maybe Brent can post his version and people can judge for themselves.
The other difference is that I can't remember ever hearing anything good about British Customs but the vast majority of stories about Newspeedmaster are positive.
