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This thread is about the positives
Phil makes an excellent point for all of us. I'm reminded of the axiom "public praise - private admonishment". We've all been on both sides of that old saw. The take home message for me is we generally "Thank" the person who deals with an issue one-on-one. It's against our nature to readily agree when chastised publically. I bet we can all relate to similar situations in everyday life.
I've done it right and done it wrong, but invariably things turn out better when I follow those simple words.
As far as the vendors listed, I have always had excellent "customer service".
jh
"It's not what I say that's important, it's what you hear" Red Auerbach
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