I ordered some gloves and a lock from there two weeks ago, never received a shipping email, but they charged me immediately needless to say. I finally call today, and after 30 minutes on hold I find the gloves have shipped, and actually due to arrive today, but the lock is on back order. After asking why I wasn't informed of this, they told me it was company policy. So I canceled the lock, am praying I get the right gloves today, and they refund my card in the near future.
How in the ****** can it not be company policy to inform the customer of back ordered items on the same order. It's almost 2008, we can land crap on Saturn's moons, but they can't handle the stupid stuff like an email.
I really hate being calm and polite when the guy on the other end deserves a boot up his a$$. But yelling at a phone never got anything done faster, it just makes the other guy not want to help you.
