Hi, We have been having some shop renovations this week and are behind with our email etc. We have checked through today though and can find no trace of an email regarding the problem mentioned, there is also the chance it has been snared by one of our myriad of spam filters, so my apologies if you have not received the reply you have been waiting for.
On the subject of our warranty policy, we are a reasonable team of people here at Thunderbike and we pretty much treat any problems owners have on an individual basis.
If you as an owner have any concerns regarding a Thunderbike Product please contact us by email with a description of your problem and if possible some digital photographs where relevant. If you do not receive a reply within 48hrs please try a resend and/or a call (to our local rate number if in the US) to request that we call you back (which we will do), if we are not available, leave a message and we will call you back.
We have to know you have a problem so please if you are affected contact us and we can discuss the situation and get to the bottom of any issues.
Cheers
