 Are There Any Honest Triumph Dealers?
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Joined: Oct 2007
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In another thread I posted a copy of the following email that I received from our closest Triumph dealer in Charlotte, North Carolina Triumph of Charlotte after I inquired why their "out the door price" for a Triumph America is $9400.
"The two-tone bikes sell for $8,199. Freight from England is $400. There is a $295 set-up charge that covers the uncrating, final assembly of the bike, draining the shipping oil and putting the run in fluids in (motor oil, brake fluid, etc.). Sales tax for a vehicle in North Carolina is 3%. We do all the title/tag and DMV work here in house so you don’t have to go to DMV. $229 covers the documentation and Title/Tags are $68." Now, when I was shopping for a 2007 Suzuki Boulevard in May of this year, I received a quote from one dealer that was almost $400 lower than another dealer who was only a few miles away. I noticed that the dealer with the lower quote did not have a "Freight" charge in his quote or a "documentation fee". (I ended up buying it from them). When I inquired at point of sale about the differences in quotes, he told me..."This is an honest dealership, and a "freight" charge is a bogus charge." He told me that freight was already included in the MSRP. He said when a dealer adds a "freight" charge onto the price, it's just extra money for his pocket. He also told me most "documentation fees" are bogus...just padding the bill to put extra money in the dealer's pocket. Now folks, I've only bought one new motorcycle in my life, but I've bought several new cars...and I've never paid MSRP for any of them. When I told this Triumph Stealership that, the salesman told me..."The last 9 Americas I've sold have been for MSRP." Does anyone know of any honest Triumph dealers anywhere? ******, I'd even go out of state if I could find an honest one. In fact, I'm so irritated with the obviously bogus mark-ups and charges of this Triumph dealer, that I may just end up buying a used one from someone instead. Regards, -Ward
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Re: Are There Any Honest Triumph Dealers?
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Monkey Butt
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Monkey Butt
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Hi Ward
Can't help with the prices as I am in the UK, we can haggle a little bit on MSRP but not a great deal. My America (2004) the dealer would not move at all on the price, but I was trading in my old T140E. I paid £6500.00 of which Triumph threw in £500.00 of clothing at the time.
If I had thought about it before hand I think I would of gone down the road of secondhand as you usually find a very good one which has had a few extras fitted to it (Chrome Goodies that is)
So if you feel you are being ripped off, go second hand, and save yourself a lot of $$$$$ in the long run.
Ray(UK)
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 Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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Go to Cycletrader.com and do a search. I found a dealer in Chattanooga with a leftover '06 for $6764. Another in Knoxville with an '07 for $7599.   
Last edited by BrianT; 10/28/2007 10:29 AM.
Steelheart- '03 Speedmaster Black/Yellow
The Hayabusa Killa
16" Shorties/140 mains/Airbox drilled
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"There is no cure for Celibacy. But we can treat the symptoms."
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Re: Are There Any Honest Triumph Dealers?
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i bought a brand-new 06 speedy for 7500 back in March of this year from Deep South Cycles in Hattiesburg MS. i felt they were pretty honest and top-notch. They also sell BigDog bikes.
thorn
06 Speedmaster. Black and Sunset Red.
SS long slash, 135/45, AI out.
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Re: Are There Any Honest Triumph Dealers?
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Joined: Jan 2005
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Check Pants
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Check Pants
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I don't know about freight charges, others do. I bought a late model used pickup 10 years ago. The chevy dealer had $20 title transfer fee added on. A few weeks later when registering this truck with the local county treasurer, I asked about that fee. She said it was a scam dealers sometimes use, since the state (Montana) does title transfers automatically. Some simple math (used vehicles sold annually X $20) added up to a tidy profit. Needless to say I haven't been back there, which is dumb IMO since they lost a potential customer over a $20 bill.
Yes, there are generally some great values in the "classifieds" here, whichever direction you go.
jh
"It's not what I say that's important, it's what you hear" Red Auerbach
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Re: Are There Any Honest Triumph Dealers?
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Joined: Jul 2006
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Learned Hand
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Learned Hand
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EuroSport Cycles in Ft Worth. Top notch folks. Gave me top dollar trade for my Concourse ($1100 more than the Yamaha shop offered) took Nearly a grand off teh MSRP, and got the $ 1200 in Triumph accessories.
2002 Bandit 1200/ GSXR cams/ 1277 BB Kit/ Holeshot header and can/ 38mm flatslides/ a good head/lotsa hp/lotsa tq- lots of rear tires...
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Re: Are There Any Honest Triumph Dealers?
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Should be Riding
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Should be Riding
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Too bad you cant get over here on the left coast. My dealer, Cascade Moto Classics is terrific. It's a smaller family owned shop that treats everyone like family.
Soren
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Re: Are There Any Honest Triumph Dealers?
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Joined: Jan 2005
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"Lighten up, Francis."
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"Lighten up, Francis."
Joined: Jan 2005
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If I recall correctly, my bike was 8249 out the door, (7999 + 250 for prep and assembly--we have no sales tax). Seems like their charges are a bit excessive. The freight is ridiculous and the DMV part is BS. Time to get a new dealer.
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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I have bought my last 4 bikes from Clinton cycles in MD near DC.
they are a good dealer to work with.
you could also look into Triumph of North GA.
that is where Chy works and they treated us well at the GA 07
rally.
I would not expect to pay retail and all the fees for an out
the door price, some negotiating(sp?) on the price is needed.
Pete
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Re: Are There Any Honest Triumph Dealers?
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I paid $8376 out the door for my 06 America in May of 2007 from Rocket Motorcycles here in San Diego. The sticker price on the bike was $6999.
Along with the T/T/L which were $642, there are $832 in fees that I am not even sure what they are. At the time I was so excited to get the bike I wasn't asking tons of questions. I brought it on myself no doubt, but I don't cry about it, just learned from it.
Now hatred is by far the longest pleasure; men love in haste but detest at leisure.
2006 America 790cc
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Re: Are There Any Honest Triumph Dealers?
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I bought mine in July from Capitol BMW/Triumph in Raleigh. I would most definitely recommend them to anyone. Raleigh is not all that far for you if you're looking in Charlotte. They were upfront and honest w/ me about everything. They stayed open late to accomodate my schedule. They definitely did not rip me off w/ frivolous charges. When it was time for my first service, when I got to the shop, the service manager explained that he only had one mechanic that day, I said I understand, it's not a big deal, at about 20 minutes after my appointment time, he stopped working on his computer, asked me for my key, and took the bike and did the service himself. They understand the term customer service.
'07 America
www.patriotguard.org
"If you're not living on the edge...........You're taking up too much space!
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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Quote:
I paid £6500.00 of which Triumph threw in £500.00 of clothing at the time.
But didn't you take his offer of £500 as a 'guide' 
Based on the goodies you actually got, I reckon you ended up getting your bike for about £1000!! 
"You can't believe everything you read on the internet" : William Shakespeare
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Re: Are There Any Honest Triumph Dealers?
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Old Hand
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Old Hand
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In nearly all cases, the factory ships FOB (freight on board), which means they will load the vehicle onto a truck or railcar and after that the dealer is responsible for getting it to their shop. The cost of doing that will vary a lot depending on distance, quantity and carrier. If they are moving one bike and the carrier has a lot of other stuff on the same truck going to the same general location or if they are moving a whole truckload, it will cost less than if they are hiring a truck just to move the one bike or if they are way out of the way for a truck loaded with other stuff. If they are picking up 40 tons of stuff 2 doors down from the Triumph warehouse and dropping it 1/2 mile from the dealer, the cost of adding a bike or two to the shipment would be negligible.
Let's hope there's intelligent life somewhere in space 'cause it's buggar all down here. -- Monte Python
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Re: Are There Any Honest Triumph Dealers?
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Joined: Jan 2005
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"Lighten up, Francis."
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"Lighten up, Francis."
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Quote:
I paid $8376 out the door for my 06 America in May of 2007 from Rocket Motorcycles here in San Diego. The sticker price on the bike was $6999.
Along with the T/T/L which were $642, there are $832 in fees that I am not even sure what they are. At the time I was so excited to get the bike I wasn't asking tons of questions. I brought it on myself no doubt, but I don't cry about it, just learned from it.
I don't know why these places are itemizing like that. Retail is retail. Maybe dropping the sticker a grand or so to 6999 helps sell the bike, then they hit you up with the "fees" to bring it back up to full retail. That's pretty shady in my opinion.
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Re: Are There Any Honest Triumph Dealers?
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3/4 Throttle
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3/4 Throttle
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Yip we have one here in SA pity it is a bit out of the way for you. Even though it is about 800 Miles from me I only use them.
The invisible One
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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They are all out to make money, that's why they're in business.
If it means screwing us over, they will.
I asked Triumph's financial director, to his face, why we pay (say) £6000 when the US pays (say) $6000 (work that out at nearly $2 to £1) ... his reply was "because we can"
The market says they can screw us so they do ... it's the same when it gets to the dealerships.
They are screwed down on their % cut so they try and get it back whever they can.
"You can't believe everything you read on the internet" : William Shakespeare
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Re: Are There Any Honest Triumph Dealers?
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Joined: Jul 2007
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Quote:
I don't know why these places are itemizing like that. Retail is retail. Maybe dropping the sticker a grand or so to 6999 helps sell the bike, then they hit you up with the "fees" to bring it back up to full retail. That's pretty shady in my opinion.
I agree, it was shady, and I have yet to go back to them other than warranty work that needed to be done. I will continue to do the scheduled maintenance on mine to avoid paying them anything more than I already have. The only thing I would call a benefit is the 10% off any Triumph parts and accessories that I order through them. Haven't used that yet as that stuff is over-priced to begin with.
Now hatred is by far the longest pleasure; men love in haste but detest at leisure.
2006 America 790cc
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Ward, give Ridge Motorsports in Batesburg, SC a shout. If you're talking Charlotte, then they are about an hour and a half south (maybe 2) near Columbia, SC. I had them rebuild my bike there, and they went WAY out of the way there for me on a simple warranty speedo replacement (where my own dealer in Greenville, SC wouldn't do SQUAT for me!!! And, the couple times I've been there, they always seemed to have a pretty nice selection of Triumphs, most of their showroom was Triumph. It's certainly off the beaten path, but worth the drive I'd say! Oh, I should point out that prior to them helping me out, I had never even spoke to them before! A nice family run small dealership, not a glamour shop! Ridge Motorsports
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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I really like my Triumph dealer (D&D Cycles in Pensacola, FL). I paid full list price - that is not uncommon among most all Triumph dealers. The freight charge, like car dealers, is a standard deal. Other than any state sales tax, there should be no other charges other than a title/license fee charge that is should be no more than 60.-70.
I agree with a previous post that dealers that discount and tack on all sorts of other charges are not being straightforward. Uncrating, prep, handling, etc. are nothing but BS charges. More important that the best price to me is getting quality service from people that know and really care about the bikes.
Bob
2005 America, 904cc - sold. 2014 Trophy SE.
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Re: Are There Any Honest Triumph Dealers?
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Check Pants
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Check Pants
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It sounds to me like you are asking which dealer will give you the lowest price. I'd find a dealer you like and buy the bike from them, ****** the few hundred dollar difference. Saving $500 from a crappy dealer and having to put up with two years of warranty/service hassles is no bargain in my book. Maybe I misunderstood your question.
Al
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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Sent you A p/m. http://www.danddimportcycles.com/ , Bryan's a pretty straight up guy and is easy to deal with. Can't say if you'll get the deal you're looking for but I'v been happy with my dealings with them.
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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Looks to be another dealer who likes to be a jerk and rip off people. I purchased my bike at Sindt in Dubuque, and they have been wonderful to deal with. I have had dealings with MCC and they also are very nice.
Our Liberties We Prize and Our Rights We Will Maintain
If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and will never be.----Thomas Jefferson
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Re: Are There Any Honest Triumph Dealers?
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Monkey Butt
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Monkey Butt
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Quote:
Quote:
I paid £6500.00 of which Triumph threw in £500.00 of clothing at the time.
But didn't you take his offer of £500 as a 'guide'
Based on the goodies you actually got, I reckon you ended up getting your bike for about £1000!!
I think this is get a Ray week
Ray(UK)
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Re: Are There Any Honest Triumph Dealers?
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Oil Expert
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Oil Expert
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my dealer is pretty business-like and doesn't haggle. I paid $1000 less than list for mine because there was a dealer in a nearby city who was more willing to deal and my dealer matched it rather than lose a sale. I do like the dealer though.
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Re: Are There Any Honest Triumph Dealers?
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Life Cycle in Kalamazoo, MI.
2007 FJR 1300
2007 V-Strom DL1000
2007 ST 1300
2007 Scrambler
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Re: Are There Any Honest Triumph Dealers?
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Well, this post is relevant to me as I am also looking for a dealership to purchase an '07 america from. I live in Iowa and am limited to pretty much 2 choices, Baxter Cycle or Breeze Cycle. I'm thinking about going to Baxter as they have offered free installation of any Triumph accessory that i purchase plus 10% off the list price including pipes. Has anyone dealt with either dealership before? If so, let me know, any input is greatly appreciated.
It's like chasing a race horse on steroids!!!
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Re: Are There Any Honest Triumph Dealers?
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Quote:
Ward, give Ridge Motorsports in Batesburg, SC a shout. If you're talking Charlotte, then they are about an hour and a half south (maybe 2) near Columbia, SC. I had them rebuild my bike there, and they went WAY out of the way there for me on a simple warranty speedo replacement (where my own dealer in Greenville, SC wouldn't do SQUAT for me!!! And, the couple times I've been there, they always seemed to have a pretty nice selection of Triumphs, most of their showroom was Triumph. It's certainly off the beaten path, but worth the drive I'd say! Oh, I should point out that prior to them helping me out, I had never even spoke to them before! A nice family run small dealership, not a glamour shop!
Ridge Motorsports
Ward, I could not agree more with Greg. The guys at Ridge are great. You must be somewhere near me, I am in Rock Hill. It is probably 20 minutes to the Charlotte dealer, but I much prefer to drive the backroads down to Batesburg. Very friendly, and reasonable on everything. I have sent two other people down there to buy bikes.
Their shop is in a building that resembles a quonset hut, and the place is simply laid back. Give them a try if you are in our area.
Mike
'05 America
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Re: Are There Any Honest Triumph Dealers?
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Greenhorn
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Greenhorn
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While we are asking about honesty, how are the USA dealers for explaining where the bikes are built? I was so bloomin angry at my dealer for lying to me that my speedmaster was built in England when in fact it was Thailand. I would have been more angry about that lie than being ripped of a couple of thousand.
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Re: Are There Any Honest Triumph Dealers?
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Adjunct
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Quote:
In another thread I posted a copy of the following email that I received from our closest Triumph dealer in Charlotte, North Carolina Triumph of Charlotte after I inquired why their "out the door price" for a Triumph America is $9400.
"The two-tone bikes sell for $8,199. Freight from England is $400. There is a $295 set-up charge that covers the uncrating, final assembly of the bike, draining the shipping oil and putting the run in fluids in (motor oil, brake fluid, etc.). Sales tax for a vehicle in North Carolina is 3%. We do all the title/tag and DMV work here in house so you don’t have to go to DMV. $229 covers the documentation and Title/Tags are $68."
And Ward, as an add-on to my previous email regarding the Charlotte dealership and the Batesburg one, it is a waste of time to haggle with the Charlotte dealer even on the extra charges. I speak from my own experience and also a friend of mine. My buddy was paying cash, and they would not budge a penny on the add-ons. Would not throw in any extra goodies either (well, I think they mentioned a t-shirt). I guess they can sell enough bikes at MSRP plus markup to not to have to bother with selling to everybody who comes in.
Its makes it real easy to ride to Batesburg in two ways. I saved lots of money, and also I really like the guys down there. Will not buy anything from the Charlotte dealers. It wasn't so much the markup, the guys in Batesburg are just plain friendlier.
'05 America
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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I use Ridge Motorsports in Batesburg SC.. About a hour out of Columbia.. They are great to deal with, and the customer service is out of this world.. When I bought my 04 I called Jeff up at around noon. Told him what i wanted, and he said he had one. Made a wire transfer and he preped the bike, loaded it into his truck and deliverd it 3 hours away that night.. How many dealers do you know that will spend their friday night delivering a bike 200 miles? And when it was still coverd by the factory, he would send me the parts ot fix it and I would send him the old.. Only had ot do that once ( Air box exploded).. They are a great company, and I would recomend them to anyone.. But it just so happens I have a 06 Speedmaster for sale.. All stock, even the AI is still on it. Has 8100 miles.. 6200 and its yours. www.ridgemotorsports.net
Dont like what you see??? Big red X in the top right of your screen will fix it!
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Re: Are There Any Honest Triumph Dealers?
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Worn Saddle
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Worn Saddle
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Pertaining to Baxter Cycle. Family run business, which is almost always better. I live three hours from them, so most of my dealings with them is just ordering parts, never a problem with that. Mr. Baxter can be a litle gruff, but he definetly knows his stuff. Although you don't come away from this dealer with a warm fuzzy feeling, Baxter Cycle has a good reputation and I have found them to be absolutely fair. (I have actually had dealings with cycle dealers who were lavish in warmth and attention while they knifed you in the back and lied to you to your face.)
Fidelis et Fortis
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Re: Are There Any Honest Triumph Dealers?
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Monkey Butt
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Monkey Butt
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Somebody needs to buy this red motorcycle. It may be used but is perfect. 1/2 the price of a new one yet. click here
I try to aggravate one person a day. Today may be your day.
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Warren
04 Caspian Blue and Silver America
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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Quote:
http://www.foxsinc.com/index.htm
have been very reasonable.
They sell Triumph VTwins there???
Blue/White 2007 TBA, Thruxton needles, Unifilter, AI removed, Polaris Bellmouth, Bubs, Nology Coils/wires, Lightbar, Ricor Intiminators, Hagon Nitros, Tall Sissy Bar w/luggage rack, Dart flyscreen & Lowers. 130 Mains, TrueGel Battery MG12-BS.
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Re: Are There Any Honest Triumph Dealers?
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Learned Hand
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Learned Hand
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I found one in College Station TX. In 05 when i bought my bike TBA, there was no set up fee, no shipping fee, he knocked 500 off the list price, and gave me abunch of discounts on stuff in the sales floor.tehy are awsome! I drove 4 hours to pick up my bike.
Mal: "Y'all see the man hanging out of the spaceship with the really big gun?{ref, Jayne} Man's lookin' to kill some folk. So really, it's his will y'all should worry about thwarting."
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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Freight from England? Shouldn't that be Thailand?
Kevin - Luceo Non Uro
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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Rule of Thumb ALL motorvehicle dealers (truck, auto, 4-wheeler , boat, motorcycle and aviation) are to be assumed as crooks until they prove themselves otherwise.......Most of these people could have been attornies if they had been able to score high enough on the LSAT...... But yes....look and ye will find...an honest dealer. 
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Loquacious
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Quote:
Well, this post is relevant to me as I am also looking for a dealership to purchase an '07 america from. I live in Iowa and am limited to pretty much 2 choices, Baxter Cycle or Breeze Cycle. I'm thinking about going to Baxter as they have offered free installation of any Triumph accessory that i purchase plus 10% off the list price including pipes. Has anyone dealt with either dealership before? If so, let me know, any input is greatly appreciated.
Buy my parts from Baxters and have even bought a used Sprint from them....great bunch of folks, wish they would move here.....I like Randy and his crew ! 
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Re: Are There Any Honest Triumph Dealers?
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Loquacious
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Joined: Jan 2005
Posts: 3,954 |
Ward, let me give you an example of Ridge Motorsports. My speedo cable crapped out on me on a Friday. I called my dealer, none in stock, and the bike was still under warranty. Their response, bring the bike in, we'll order one, but we have to verify it's under warranty. I explained that I bought the bike there, and could even give them the VIN (by which they could verify the warranty issue). Nope, have to bring it in. Well, if I bring it in, can you take one off of a floor model, and replace the one on the floor model when it comes in. NOPE! I told them "Screw this, thanks but no thanks, I'll check some other dealers". I called Ridge, and talked to Jeff, whom I'd NEVER spoke to before. He said, "No problem, we don't have one in stock, but I can pull one from a floor model and we can sort out the warranty thing when you get here." Well, I hopped on the bike and hightailed it down there as soon as I could leave work (on a Friday night), and due to some bad directions from Mapquest and poor planning on my part about how long it would take, I didn't roll into Batesburg until almost 7pm!!!! Well, I rode by, just to see where the place was since I was figuring I would have to redo the trip since they were surely long gone by now! NOPE, the door was open and they were waiting for me, on a FRIDAY NIGHT!!!! They offered to help, offered tools, just all around SUPER helpful (I had everything so just needed the cable). While I changed out the cable, they wrote down the VIN, got my name and address, and wished me a safe ride home. After I thanked him PROFUSELY for going out of his way to help me, by taking a cable off of his floor model, AND staying late, he said, "Don't worry about it, I'll run the VIN Info Monday, and if there's anything further, we'll give you a ring!" And off I rode! They treated me exactly the same way after my wreck, and if I were near them now, I'd not hesitate to take my bike to them for anything. You won't find that kind of service (normally) from ANY place.
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Re: Are There Any Honest Triumph Dealers?
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Joined: Apr 2006
Posts: 2,623 Likes: 2
Loquacious
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Loquacious
Joined: Apr 2006
Posts: 2,623 Likes: 2 |
Great story Greg.
Indeed, some dealers are better than others.
I've found the service at Jack Trebour Motorcycles in NJ to be excellent, and the salesmen are fair enough.
Kevin - Luceo Non Uro
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