Moe, Really sorry to hear we still don't have decent dealers here. Have had my troubles with both Cycle Riders, and HOP. 2 weeks ago, the starter relay on the TT600 went out, and sent my son down to HOP to get a new one, old part in hand. The 'kid' at the parts desk told him that it wasn't sold separately, and would have to purchase with the starter, to the tune of ~$350.00. I called Bob down at Palm Beach Triumph, and told him this, so he hooked me up with Richard to confirm that the part was only $43.00, and could have it in a few days. With that info, I called HOP back to speak with the owner, and got a bit of run-around til I relayed the story and my disappointment. The owner called me back within a few minutes and heard my story, and got to the bottom of the problem, had the parts mgr call me. Their clerk didn't know how to look up the part, and didn't ask for help about it. The owner then called me back again to make sure I was satisfied, and was promising to do anything to get me back as a customer, especially after I compared his staff and service to high standard of Palm Beach Triumph. Still not sure if I will return to HOP, but there is a glimmer of hope there. Maybe I'll take it in for the starter cable recall, and see how it comes back. I'll let you know.
later, Tom.
