Grump & John,

Grump
Quote:

moe,
Man I feel for you, that kind of service should be reported to Triumph USA along with a request for a refund. You have the pix, it should make them question that dealer and rescind their franchise.
Grump...



John
Quote:

Have you thought of sending a note off to Triumph.



I did write a letter to Cycle Riders. I copied Triumph with a cover letter too. Please note that this particular example happened back in Sep of 03. I only got around to fixing it this past Sat/Sun. Riding always got in the way.

And to top it off, the reason Cycle Riders did this was because I had rust in my gas tank, a tank that Triumph replaced under warranty. But do you think Triumph was going to pay the dealer to clean my carbs? NO! Triumph said that dirty carbs are the result of time, not inherently flawed fuel tanks! Cycle Riders did me the 'favor' of only charging me two hours labor. Heck, I told their service department manager Ryan that I would buy a compressor for three hours labor and do it myself! A big favor they gave me huh? So you see that Triumph was absurd in there denial of warranty work for carb cleaning that was needed directly due to their warranty recognition of the inherently dirty fuel tank. Guys, after a while my head hurts from that wall that keeps jumping out in front of it! So to heck with them and to heck with dealers in general. My hands on Vera. My care, my touch.

Quote:

September 16, 2003

Cycle Riders of Orlando
3450 W. Colonial Dr.
Orlando, FL 32808

Dear Sir or Madame:

I am writing this letter to convey my dissatisfaction with a valve adjustment that was performed October 9, 2002 on my 2002 Bonneville America. I have discussed this matter with your service manager on September 9, 2003. Since then more facts have come to light regarding the lack of care that was self-evident regarding your valve job, facts that I have documented and need to be brought to your attention. Namely the fact that the intake camshaft’s backlash gear had been installed without the backlash gear being pre-tensioned. I trust that this letter will express my concerns and grievances in a professional manner and that you will not see fit to write me off as just another unjustly dissatisfied customer...




Quote:

September 16, 2003
Triumph Motorcycles America Ltd
385 Walt Sanders Memorial Drive, Suite 100
Newnan GA 30265

Dear Sir or Madame:

Triumph is manufacturing fine products and I am personally impressed with the recovery Triumph has experienced under the control of Mr. Bloor. I am concerned that the dealer network in my area of Florida will undercut all the positive things Triumph is doing on the supply side...



Do ya think I got a reply from either of them? Heck, I don't even get recall notices! I may send an e-mail to Triumph now that I have pics of the shoddy work re the manifolds, but as I feel like it all boils down to them not giving a darn, why would I bother? I'll wrench and they can rip off other people. I only hope that fellow members will now be more informed of Cycle Rider's of Orlando, FL.

Blowing gravel off rural roads