All I can say is I have had great service from Brent & company and I live in the land down under only problems was customs trying to work out what chemicals were in the mints so they (Brent) have just told me that they dont place them in international orders anymore. Great company great service good parts for me hope you all resolve your problems with them.
If all else fails try prayer works for me ( am I allowed to say such things without censorship)