I hope this is not a faux pas, venting about my bad vendor experience publicly, but this has been so bad I feel the need to inform everyone and maybe others can share their good experiences if they have them so I won't abandon what may have been a good store.
Here's the shortest version possible: I ordered some Clicbag saddlebags along with the mounting brackets three Wednesdays ago for a trip I was leaving on the next week. My first choice was K-drive bags but everyone I could find had them on backorder so there was no chance I could get them on time. The customer service rep. at Classic Cruiser I spoke to at the time assured me the Clicbags could ship out that week. (I ordered them on June 20th.)
Come the next Tuesday (June 26,) I checked my order status, and found that not only had my order not been shipped, but it wasn't going to until the 28th or 29th! I called, canceled my order, and bought some River Road throw-overs from the local accessory shop, (which worked out great, BTW.)
Well I return from my road trip on July 3, last Tuesday, and find that UPS has dropped of my bags that I canceled, and my credit card has been charged! I sent them an email explaining the situation and telling them how I was not impressed by my first transaction with them.
Today, they replied to me with a very un-apologetic email explaining (or giving an excuse) that the customer service rep. was giving me information she received from their distrubution center that was accurate at the time and shippping delays tend to happen blah-blah. It did not even address their failure to cancel the order. They also explained to me the return process I must go through: I must request a return number online, explain why I want to return the items, and wait for an approval and detailed instructions on how to ship the order back, rather than just having UPS just return the un-opened package to sender!
I don't feel I'm being unreasonable here. I just hate it when I am treated like things are my fault when they weren't. If the order would have shipped the week I placed it and didn't arrive on time, that would have been OK, I would have understood. But this is just all too much for me to ignore.
