Major update today:
I exchanged messages over the weekend with Peter Carleo at Triumph. He volunteered to give me a new chrome chainguard and wanted mine to send back to England for analysis. He was at the Honda Hoot, but promised to contact me on Monday. True to his word, we spoke on Monday and he gave me the address. I told him about the 18 broken guards and particularly ezcue's problems. Today, I sent him the broken guard and a letter detailing the problems and ezcue's info. Here's what I wrote:

Triumph Motorcycles
Attention: Mr. Peter Carleo
385 Walt Sanders Memorial Drive
Newnan, GA
30265

Mr. Carleo:

Per our phone conversation on 6/25, I am sending you my broken chain guard from my 2002 Bonneville America. I very much appreciate replacement of my broken guard. My home address is listed at the top of this letterhead. I thought you might need the VIN number from my bike for your records:
VIN Number: SMTXXXXXXXXXXXX

My intent in contacting you was to notify Triumph there have been a number of guards broken in our owners group, “BonnevilleAmerica.com”. To date eighteen members have reported broken guards, both of the stock black and chrome varieties. One member, Joe Ezell, had a near accident when his guard broke. Joe’s bike sustained damage to his wheel, fender and tire. I think he would appreciate being contacted. His phone number is: XXX-XXX-XXXX. After evaluating my chain guard I am hopeful Triumph will consider a re-design of this product to prevent future incidents.

I was very pleased that you returned my call and the offer to replace my broken chain guard. I love my Triumph motorcycles and this level of customer service will only increase my loyalty.


Sincerely,


Al Jones

Last edited by moe; 07/18/2007 8:59 AM.
Al