I bought my speedy there, and was happy with the price, at this time it was them or Naults, who was shut down by Triumph. However I get the feeling that we as triumph and more so as cruiser type riders are not what they are interested in. I have had no service done by them. But had a real issue trying to get TBS needles ordered. Evidently carbs are "too complicated" for me to do myself. That turned me right off. Second Wind BMW has a triumph franchise and has been very good to me and a couple other members on service and parts.
They are interested in all aspects of the Triumph marque not just sport bikes.