We have to agree to disagree. I don't have a problem with anyone here, and I love this forum and it's members. However, I think it is incumbent upon you, me, and everyone else as consumers to offer a business every opportunity to make something right BEFORE posting about it on a public forum. How could it not "Be your place" to make a phone call in regards to your order? Do you think it's more offensive to someone to let them know privately that a mistake was made and you'd like it corrected than it is to do this? You didn't get a reply to your email, but things happen to email...it get's kicked out as spam, rejected, the address typed in wrong, deleted by accident, etc. That's when you pick up the phone. Easy. You could have had the same positive outcome, in your favor, without dragging a valued vendors name through the mud.
Again, we are fortunate to have someone like Brent, Jessica, Mom & Pop that are willing to go out on a limb to do this kind of thing. 99.9% of the time their customer service is OUTSTANDING. Do mistakes happen? YES! Of course they do! It's what happens AFTER the mistake that defines a company. Your issues were resolved weren't they? That should tell you something! Brent cares and wants our business, and I'll bet my motorcycle he would have made you happy without this thread ever being started. These people have EARNED the benefit of the doubt, and it should be given to them. They deserve the chance to make things right behind the scenes, and then you can go on your way a still-happy-customer without all the brouhaha. If you were the one selling the parts, wouldn't you want that opportunity? I would.
I know I get riled up about these things, possibly just due to my line of work. Too many people subscribe to the "squeaky wheel" method instead of the "how can everybody win" method. You should try looking at things that way for awhile, it may just change your mindset. Like I said before, I'm not trying to slam anybody or tick anyone off. I just think there are better ways to handle things than most people choose to do. I would not want a newbie to see a post like this and say "Well, I'll never shop there!" without having had the opportunity to have the same positive experiences that we all have with Brent & Co. You had a problem, it's fixed, and it could have been the same way without this. Do you see what I'm getting at?
