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Having been in customer service and sales for the last 15 years of my life, some of this chaps my behind. I too think it is wildly inappropriate to "air your dirty laundry" in a public forum when it comes to something like this. Why? Because the other side has a story to tell as well and may not get to do so if they are unaware of what you are doing. EVERY business has problems and snafus from time to time. EVERY business! It's what they do about it that sets them apart. I have been doing business with Brent for a couple of years now, with only one problem. I did not post in the forum about it, I called Brent, he fixed it immediately and we are still friends! Give someone EVERY OPPORTUNITY to fix your problem before you go shouting how terrible they are from the tallest soapbox you can find. I doubt there are more than a handful of people out there that Brent and Jessica haven't been able to satisfy, and those are the people that CANNOT be satisfied. I've been running into them for years, and we all meet them. I'm not saying anyone who has posted here is "that person" because I don't know you, I'm just stating that a reasonable person can be satisfied and returned to the fold after a mishap and business can continue as usual.

We all need to take a step back and realize how fortunate we are to have pioneers like Brent & Co to make our goodies for us. How many here are satisfied with the accessory line-up Triumph puts out? If we were satisfied, Brent wouldn't be in business! Thank you, Brent and Jessica (Mom and Pop too!) for being there for us. I appreciate you!

More and more people are buying these bikes, which means more parts and accessories are sold all the time. Our group is growing, which means business is growing. How about we all relax a bit while the Newspeedmaster.com group works hard to grow with it?



I would have to disagree with some of the points, and I agree with Old Wolf that the posting caused the air to be cleared. I wrote an email and got no answer for whatever reason. My thought was if the guy can't give me the courtesy of an email reply, I will never order from him if he has the only part in the world that I need. I certainly did not think it was my place to make a telephone call after not receiving a reply. I checked my spam filter, and there was no reply in the spam pile. It caused Brent to come on-line, and the air was in fact cleared both for Old Wolf and myself. The upshot was that last night I sent Brent a multi item order that would not have happened if we followed your advice. Granted, your advice was to telephone the vendor, but I think I made a good case as to why that was not feasible in my situation.

If one is in the process of an order and there is a problem, then the appropriate means of dealing with it is behind the scenes. When one makes a legitimate attempt that seemingly failed (at least to that person's perspective), and others are airing grievances, then the forum that was used was the appropriate one.

I would also hesitate to call (your expertise notwithstanding) what ocurred, "air your dirty laundry." Then again, I would guess that when one was on the side of receiving and dealing with complaints for many years, one probably forms opinions that tend to not particularly favor the complaining party.

Pedal Till You Puke