Quote:
Communication is absolutely the key to customer service. I wonder sometimes if, as small businesses grow larger, they forget that, as they enter the comfort zone of a large client base.
I think in Brent's case, it is more that they might be short handed with Jess having a baby recently, etc., as opposed to getting into a comfort zone.
Benny
Black & Silver '02
Too many mods to list
Not enough miles ridden
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