I often wonder if customer service is becoming extinct as rapidly as common sense.
A little OT, but still with regard to service issues -- As much as I would prefer to buy American, my wife chose a Honda automobile. At 28K, the crank postion sensor started throwing a code, and so we got it to the dealer before the warranty expired. A few days after the repair, I got a call from Honda corporate wanting to know how the service went.
Apparently Honda corporate keeps tabs on what the dealers are doing. I've never had a QC call like that from any US auto or truck maker with a fleet wide experience of perhaps 200 plus warranty claims.
And we wonder why the US auto industry is in shambles. In my limited opinion, the majority of auto buyers are shopping for a quality experience, which may explain why the Camry is the #1 selling auto in the US. It isn't likely the Camry's looks that's getting them out the door.
