I checked out Pete's when I was first shoppin' around for a Triumph (about 2 years ago). No help whatsoever from the staff. I was pointed in the general direction of the bikes and then when I asked for help I was told they'd get with me and then no one ever came back. Now maybe they were busy elsewhere, but I waited for awhile and then just left. It sounds like it's hit or miss from reading the previous posts. I guess that could be said for any large dealer on any given day though.