OK, I got a response finally. I won't post my last email to them, was not a "friendly" email, but stayed civil. In any case IMHO there is no excuse for an online shop to not have the status of an order available.
Dear Mr. Kemp.
My name is Frank Montero. I am the Business Manager for Motorcyclegearshops.com, the retailer you placed your order with.
I'm sorry for the delay in getting back to you but we have been replying to all e-mails as they arrive to ensure everyone is replied to.
Many of you have took advantage of our 50% off sale and WOW! things did move quickly. We COMPLETELY SOLD OUT of all of the items we had in stock.
Because we got such a HUGE rush of orders and interest from the general public, we extended to all of you a discount of 20% on all items on our website thru Monday 2/5/07 at 4pm. If you placed an order when we had everything marked down 50% we will honor that price and will ship you your item(s), GUARANTEED!
We certainly did not expect such a HUGE turnout and thank you for your business.
Please do not misinterpret our efforts as that of a company who takes advantage of its customers. We are looking to build a lasting relationship.
We have been in the automotive retail business for 65 years and seceded by taking care of each customer, one at a time.
A tracking number will be e-mailed to you when it is available. Please allow 2 weeks for delivery.
