Just to let you know about what me dealer is doing. First off chains are not covered under the warrenty. You have to deal with the chain maker for coverage. Strange. Well any way after meeting with the owner of the dealer things are moving along. Some how a chain is being shipped in,and they will start from there. They will further inspect the sprockets and if need be also check the bearings. These items are covered. As i said earlier i hated to go over their heads, but it seems it got things moving. Since my meeting i have received two call backs from my dealer. So far the communication has greatly improved. This is really all i was asking for. We will see what happens. Take care guys