that's a note to every retailer. with ba and speedmaster stuff, there is a captive audience. ship stuff wrong, get gruff on the phone, don't support stuff YOU sell but is REALLY just dropped shipped, and people will know about it. and act accordingly.

"The object of life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." - Marcus Aurelius Antoninus Augustus