 Newbonneville.com
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Joined: Jun 2006
Posts: 113
Adjunct
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OP
Adjunct
Joined: Jun 2006
Posts: 113 |
Are they still around? I placed an order over 5 weeks ago, was told part of it won't be here for 3-4 weeks, and have since sent emails and left phone messages with no response.
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Re: Newbonneville.com
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Joined: Mar 2009
Posts: 12,964
Stickman Yogi
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Stickman Yogi
Joined: Mar 2009
Posts: 12,964 |
Huh, that's odd. Brent has always been very quick to respond to my emails whenever I've had any dealing with him, AND I'm kept informed as to the status of my order. Hopefully you can sort things out soon.
Live to love, love to live.
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Re: Newbonneville.com
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Joined: Aug 2010
Posts: 476
Adjunct
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Adjunct
Joined: Aug 2010
Posts: 476 |
yes they are still around. i think they are having issues with some of their suppliers. it took about 2 months to get my 19t sprocket. drop him an email they are very responsive i have had good luck and have bought from him for the past 6 years.
If it isn't broke, I haven't messed with it.
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Re: Newbonneville.com
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Joined: Jun 2006
Posts: 113
Adjunct
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OP
Adjunct
Joined: Jun 2006
Posts: 113 |
Quote:
yes they are still around. i think they are having issues with some of their suppliers. it took about 2 months to get my 19t sprocket. drop him an email they are very responsive i have had good luck and have bought from him for the past 6 years.
That's the thing. I've sent several emails and left a voice message. I've had no response.
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Re: Newbonneville.com
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Joined: Aug 2010
Posts: 1,738
Learned Hand
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Learned Hand
Joined: Aug 2010
Posts: 1,738 |
I placed an order with them a couple of weeks ago too and being Christmas I don't expect to see it till next year anyway. Don't panic it's just the silly season. 
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Re: Newbonneville.com
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Joined: Sep 2009
Posts: 950
Banned
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Banned
Joined: Sep 2009
Posts: 950 |
That very odd. I have ordered from him several times and gotten my items in less then a week.
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Re: Newbonneville.com
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Joined: Jun 2006
Posts: 113
Adjunct
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OP
Adjunct
Joined: Jun 2006
Posts: 113 |
I heard back from Brent today. I'm more than a little ticked, but we'll see what he says.
I originally ordered a match set of items. One I was told wouldn't be ready for 3-4 weeks. That wasn't a huge deal, so they shipped one item, and the other should have been here last week. Today he said it likely won't be here for another 2 months or longer.
That ticked me off a little. If they'd been even remotely accurate with the delivery time 5 weeks ago, I would have ordered a similar set from another vendor.
Now I have one item installed, and will still be waiting months for the other. I could have had the whole set a month ago from someone else.
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Re: Newbonneville.com
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Joined: Feb 2007
Posts: 23,186 Likes: 55
Fe Butt
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Fe Butt
Joined: Feb 2007
Posts: 23,186 Likes: 55 |
Not the first one to have problems with them.
I learned all I need to know about life by killing smart people and eating their brains.
Eat right ,Exercise ,Stay fit, Die Anyway!
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Re: Newbonneville.com
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Joined: Jan 2005
Posts: 18,825
"Lighten up, Francis."
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"Lighten up, Francis."
Joined: Jan 2005
Posts: 18,825 |
All depends on what he has in stock. That's where Eddy is a lot more business savvy. He doesn't deal in custom items at all. He's never stuck waiting for some fabricator to come up with a batch of parts. Makes me wonder about British-Customs. They have a lot of custom stuff but I never hear them having any supply problems.
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Re: Newbonneville.com
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Joined: Jan 2008
Posts: 513
Adjunct
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Adjunct
Joined: Jan 2008
Posts: 513 |
I've never had any order or communication problems with Brent and those guys at Newbonneville. If a part may take longer than usual they usually state it on the web site. My next order will be with them first if they have it or can get it.
Its more fun to be ridin'! I'm still ridin 
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Re: Newbonneville.com
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Joined: Jun 2006
Posts: 113
Adjunct
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OP
Adjunct
Joined: Jun 2006
Posts: 113 |
Quote:
I've never had any order or communication problems with Brent and those guys at Newbonneville. If a part may take longer than usual they usually state it on the web site. My next order will be with them first if they have it or can get it.
I wish that had been my experience.
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Re: Newbonneville.com
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Joined: Dec 2006
Posts: 2,150
Oil Expert
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Oil Expert
Joined: Dec 2006
Posts: 2,150 |
I'll take it one step further and this goes back several years now. I originally started ordering from newbonnyville cos they had some great stuff. My problem living in Aus was the cost of shipping.
I just knew I was getting ripped and even questionning them twice on the issue they guaranteed it wasn't the case. I decided to give Eddy a go and guess what, his shipping was half as much.
Staintune Pipes, K&N Pods, 45 pilots, TBS needles and 145 mains.
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Re: Newbonneville.com
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Joined: Jun 2009
Posts: 507
Adjunct
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Adjunct
Joined: Jun 2009
Posts: 507 |
Quote:
That very odd. I have ordered from him several times and gotten my items in less then a week.
This has been my experience as well.
2005 Speedmaster, Tornado Red, AI removed, Uni Pods, JCW 19" turnouts
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Re: Newbonneville.com
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Joined: Jan 2009
Posts: 1,228
I live in the sun downunder
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I live in the sun downunder
Joined: Jan 2009
Posts: 1,228 |
Quote:
I'll take it one step further and this goes back several years now. I originally started ordering from newbonnyville cos they had some great stuff. My problem living in Aus was the cost of shipping.
I just knew I was getting ripped and even questionning them twice on the issue they guaranteed it wasn't the case. I decided to give Eddy a go and guess what, his shipping was half as much.
Same experience. Fasteddy is the best if you are in Australia.
FrankW
Ex Speedmaster rider, went to the Dark Side now riding an America.
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Re: Newbonneville.com
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Joined: Aug 2007
Posts: 10,715 Likes: 5
Should be Riding
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Should be Riding
Joined: Aug 2007
Posts: 10,715 Likes: 5 |
Quote:
Fasteddy is the best if you are in Australia.
he is the best if you are in the states, too 
Always remember to be yourself. Unless you suck. Then pretend to be someone else.
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Re: Newbonneville.com
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Joined: Aug 2010
Posts: 1,738
Learned Hand
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Learned Hand
Joined: Aug 2010
Posts: 1,738 |
I have had nothing but good experiences with both Newbonneville and Fasteddy and would use either one of them again. A little extra cost or waiting time is worth it to get the things they offer. Its not their fault I live on the other side of the world.  Any issues that I have had they both have been very quick to sort out. The local people I deal with around here could learn alot from these guys. 
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Re: Newbonneville.com
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Joined: Feb 2007
Posts: 23,186 Likes: 55
Fe Butt
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Fe Butt
Joined: Feb 2007
Posts: 23,186 Likes: 55 |
Eddy was great to deal with, Brent never made it right with me and never even offered to. A short wait would have been OK, even a few months maybe but....
I learned all I need to know about life by killing smart people and eating their brains.
Eat right ,Exercise ,Stay fit, Die Anyway!
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Re: Newbonneville.com
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Joined: Feb 2006
Posts: 786
3/4 Throttle
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3/4 Throttle
Joined: Feb 2006
Posts: 786 |
05 TBA Mulberry/Silver, Thunder Bike pipes, K&N single Filter, 132 main Jet's, Snorkles Removed
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Re: Newbonneville.com
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Joined: Mar 2009
Posts: 12,964
Stickman Yogi
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Stickman Yogi
Joined: Mar 2009
Posts: 12,964 |
Quote:
I have had nothing but good experiences with both Newbonneville and Fasteddy and would use either one of them again.
Ditto!
Live to love, love to live.
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Re: Newbonneville.com
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Joined: Jun 2006
Posts: 1,026
Learned Hand
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Learned Hand
Joined: Jun 2006
Posts: 1,026 |
Waiting months is unacceptable, and more so when its not noted as such when you order. Poor communication is like rubbing salt in the wound. There can be a number of reasons for extended lead times, and its not all on the manufacturers.
For my money, Eddy is easily the top vendor that I have dealt with in regards to vendors on this site, and actually ranks as tops against most others, his communication/service is extraordinary, and the transaction is always pleasant.
Our Liberties We Prize and Our Rights We Will Maintain
If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and will never be.----Thomas Jefferson
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Re: Newbonneville.com
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Joined: May 2010
Posts: 5,720
Check Pants
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Check Pants
Joined: May 2010
Posts: 5,720 |
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Re: Newbonneville.com
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Joined: Aug 2007
Posts: 10,715 Likes: 5
Should be Riding
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Should be Riding
Joined: Aug 2007
Posts: 10,715 Likes: 5 |
just to be clear with my earlier statement, I never had a problem with Brent or newspeedmaster.com, in fact, he was the one that told me about this forum
Always remember to be yourself. Unless you suck. Then pretend to be someone else.
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Re: Newbonneville.com
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Joined: Jan 2009
Posts: 198
Adjunct
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Adjunct
Joined: Jan 2009
Posts: 198 |
Just ordedred two items from British Customs. Only because Eddy doesnt carry them and what I read here about the problems with New Bonnieville latly. (I should add that Ive used New bonn. in the past and not had any problems.) Anyway, British Customs backordered both items, I hate that crap.
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Re: Newbonneville.com
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Joined: Jan 2009
Posts: 1,228
I live in the sun downunder
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I live in the sun downunder
Joined: Jan 2009
Posts: 1,228 |
I usually order from fasteddy, if he hasn't got it in stock he usually tells you.
There again, I have got into the habit of asking if they have it before I order.
FrankW
Ex Speedmaster rider, went to the Dark Side now riding an America.
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Re: Newbonneville.com
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Joined: Aug 2007
Posts: 575
Adjunct
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Adjunct
Joined: Aug 2007
Posts: 575 |
Quote:
I usually order from fasteddy, if he hasn't got it in stock he usually tells you.
There again, I have got into the habit of asking if they have it before I order.
I did that with with newbonneville and was told "yes" so i paid and 2 months later with no reply emails about my item i asked for and received my refund ,The lack of communaction and not a "sorry" made it worse, it did cost me a $26 loss in exchange fees , Fast eddy for me
What goes round comes round
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Re: Newbonneville.com
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Joined: Jun 2006
Posts: 113
Adjunct
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OP
Adjunct
Joined: Jun 2006
Posts: 113 |
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Re: Newbonneville.com
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Joined: Aug 2007
Posts: 10,715 Likes: 5
Should be Riding
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Should be Riding
Joined: Aug 2007
Posts: 10,715 Likes: 5 |
Always remember to be yourself. Unless you suck. Then pretend to be someone else.
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Re: Newbonneville.com
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Joined: Mar 2006
Posts: 2,527
Loquacious
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Loquacious
Joined: Mar 2006
Posts: 2,527 |
I have not been around for awhile but have ordered bits from both Newbonneville and from Eddie ...never had a problem with either.
"Proud to be an Infidel" ... "100% pure American Jingoist"
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Re: Newbonneville.com
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Joined: Jan 2006
Posts: 7,685 Likes: 20
Monkey Butt
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Monkey Butt
Joined: Jan 2006
Posts: 7,685 Likes: 20 |
It happens with regularity then this apologist thread starts to grow to mask the idea that this type of service is very simply reprehensible.
If you are a small business with no backup in the event you are not available you should not be a business. People deserve a callback and they deserve an email back.
Your good experiences have absolutely no bearing on this members bad one. Sorry to hear that bud. I hope you get it resolved.
I try to aggravate one person a day. Today may be your day.
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